The Department Store

335-337 The Parade

Beachtown

Auckland 1 1 1 1

Ph: 09 889 8899

Email: thedepartmentstore@email.com

Web: thedepartmentstore.co.nz

6 May 2016

Mr Jack Sampson

123 Water Street

Hornby 

Christhchurch 8042

Dear Mr Sampson,

Re: Bad customer service

Thank you for your feedback regarding the situation about the bad customer service you you experienced on Monday 3rd of May 2016.

We are so sorry to hear about the poor behaviour and customer service to received on this day, there was no excuse for this unacceptable behaviour to occur and we have given the employee a written warning aswell as further customer service training. We have included a voucher valued at $50 which can be spent in any department of our store.

Once again we apologise for the inconvenience and hope to see you again in our store soon.

Thanks,

Rebecca Smith

Manager - Footwear

The Department Store